hela88 Terms and Conditions

Introduction and Scope

These terms and conditions ("Terms") apply to the hela88 platform and all services under it. By accessing hela88.cam, creating an account, or participating in any game, you are considered to have fully accepted these Terms.

hela88 is an online gaming platform that provides live casino, slots, cricket betting, lottery, jackpot fishing and many other gaming services for users in Bangladesh. The platform is secured with SSL encryption technology and operates following a fair play policy.

These terms may be changed at any time. If you continue using the platform after a change, you are considered to have accepted the updated terms as well.

Account Registration and Management

A valid personal account is required to use all services on hela88. All information provided at the time of registration must be accurate, complete and up to date.

2.1 One Account Rule

Each person may open only one account. Operating multiple accounts by the same person is strictly prohibited. If multiple accounts are detected, all accounts will be suspended immediately and deposited funds may be forfeited.

2.2 Account Security

• Keep your login credentials (username and password) completely confidential.
• Allowing any third party to use your account is prohibited.
• If you suspect unauthorized access to your account, notify us immediately via live chat.
• hela88 will never ask for your password by email or chat.
• The account may not be operated in someone else's name or on behalf of another person.

2.3 Identity Verification (KYC)

hela88 may at any time request valid identification (national ID card, passport, etc.) to verify a user's identity. Identity verification may need to be completed before a withdrawal is processed. If the required documents are not provided, the account may be temporarily suspended.

Eligibility and Age Requirement

The following eligibility criteria must be met to open an account and participate in games on hela88:

• You must be at least 21 years old. This platform is for those aged 21 and above only.
• You must be legally capable of entering into a contract on your own behalf.
• It is your own responsibility to ensure that online gaming is not legally prohibited in your area.
• You have not previously been banned from hela88 or any other gaming platform due to a violation of rules.
• You may not register if you are on any self-exclusion list or under any responsible gaming restriction.

Deposits and Withdrawals

hela88 uses popular mobile banking and banking methods in Bangladesh for safe and convenient payments.

4.1 Payment Methods

Currently accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.

4.2 Deposit Terms

• The deposit amount must come directly from your registered payment account.
• Deposits from accounts registered in a third party's name are not accepted.
• For suspicious transactions, hela88 may hold the deposit until verification is completed.
• Using fraudulent payment methods is strictly prohibited and may result in legal action.

4.3 Withdrawal Terms

• Withdrawals can only be made to the same payment method used for the deposit.
• The withdrawal process will not begin before any active bonus wagering requirements are met.
• Large withdrawals may be held if identity verification has not been completed.
• Regular withdrawals are processed within 10 to 45 minutes.
• Withdrawals may be delayed if there is any suspicious activity on the account.

Bonuses and Promotional Offers

hela88 provides various bonuses and promotional offers for its users. All bonuses are subject to the following terms.

5.1 Welcome Bonus

A 100% welcome bonus is given on the first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
• Deposit ৳12,000 → ৳5,000 bonus (maximum limit) → total balance ৳17,000.

5.2 Wagering Requirements

The welcome bonus must be wagered 25 times (25x) the bonus amount before withdrawal. Example: if you receive a ৳1,000 bonus, you must complete ৳25,000 in wagers.

5.3 General Bonus Policy

• Each bonus offer has its own validity period and terms — read the terms before accepting an offer.
• Multiple bonus offers cannot be combined at the same time unless clearly stated otherwise.
• If bonus abuse is suspected, hela88 reserves the right to cancel the bonus and suspend the account.
• Funds deposited via bKash, Nagad, Rocket, Upay and bank transfer — all methods are eligible for bonuses.
• The VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond — weekly cashback benefits increase with each tier.

Gameplay and Fair Play Policy

hela88 is committed to ensuring a fair, transparent and safe gaming environment for all players.

6.1 Prohibited Activities

• Using any automated bots, scripts or software to play games is strictly prohibited.
• Cheating, hacking or using any other technical exploit on the game system is prohibited.
• Colluding with other players to abuse bonuses or engage in arbitrage betting is prohibited.
• Money laundering or any other illegal financial activity through the platform is strictly prohibited.
• Collecting personal information of other users or harassing them is prohibited.

6.2 Game Results and Disputes

All game results are determined by the systems of certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, JILI, Spribe and Ezugi. If you have a dispute over any game result, notify the support team within 24 hours. Disputes will be resolved based on provider logs and RNG records, and hela88's decision will be considered final.

Responsible Gaming

hela88 believes that gaming is for entertainment — it should never become a source of addiction. We are committed to helping users develop healthy gaming habits.

• You can set deposit limits, betting limits or session time limits on your own account.
• There is an option to take a temporary break (cooling-off period) if needed.
• You can request the support team for long-term self-exclusion.
• If you feel you are experiencing a gaming addiction, contact our 24/7 live chat promptly.

Privacy and Data Protection

hela88 gives the highest priority to protecting users' personal information. Details on how data is collected, stored and used are described in our Privacy Policy.

• Your personal information is protected through SSL encryption.
• Information is not sold or rented to third parties.
• Information may be used for identity verification and legal requirements.
• You have the right to request access to, correction of, or deletion of your information.

Account Suspension and Closure

hela88 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms.
• Registering with false or misleading information.
• Evidence of fraudulent or illegal activity is found.
• Evidence of operating multiple accounts is found.
• Failure to pass age or identity verification.
• Refusal to provide required documents for identity verification.

Users may also request account closure at any time. Please withdraw any valid balance before the account is closed. Bonus balances will not be returned due to ongoing bonus wagering requirements.

Limitation of Liability

hela88 bears no responsibility in the following cases:

• Game disruption caused by internet disconnection or technical issues.
• Any error or problem in a third-party game provider's system.
• Any loss resulting from a user sharing their own password or account information with others.
• Uncontrollable events (force majeure) — such as natural disasters, cyberattacks and similar occurrences.
• For personal financial losses arising from gaming.

hela88 always works to ensure the reliability and security of the platform. Any technical issues are addressed as quickly as possible.

Changes to Terms

hela88 reserves the right to amend, change, or update these terms and conditions at any time. Changes will be published on this page and, where applicable, communicated to the registered email address.

• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• Reasonable notice will be given before significant changes take effect.
• If you do not agree with the revised terms, please request closure of your account.
• The latest terms and conditions will always be available at hela88.cam/terms-conditions.

Contact & Support

If you have any questions about these terms and conditions or need assistance, please contact us:

• 24/7 Live Chat Support — instant help in Bengali.
• Email: [email protected]