hela88 Privacy Policy

Section 01

Introduction and Scope

hela88 ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. This privacy policy applies to all users who register on or visit the hela88.cam website.

The purpose of this privacy policy is to clearly inform you what types of information hela88 collects, why it collects them, how they are stored, and with whom they may be shared. By accessing our platform or creating an account, you automatically accept the terms of this policy.

hela88 believes that your privacy is a fundamental right. We handle your personal information with the utmost care and keep it secure using modern SSL encryption technology.

Section 02

What Information We Collect

To operate the hela88 platform properly and provide you with the best service, we may collect the following types of information:

2.1 Registration and Identity Information

• Full name (both Bengali and English are accepted)
• Date of birth (for age verification — minimum 21 years)
• Mobile number
• Email address
• National ID or passport number (during KYC verification)
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay number (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history, amounts, and timestamps
• Deposit and withdrawal methods

2.3 Technical and Device Information

• IP address and geographic location
• Device type, operating system, and browser version
• Cookies and session data
• Platform access time and duration
• Page visit history (navigation logs)

2.4 Gameplay Information

• Game history and bet amounts
• Win and loss records
• Bonus usage details
• VIP level and points earned

Section 03

Purpose of Information Use

hela88 uses collected information strictly for defined purposes. We never use your information for unnecessary or unauthorized activities.

3.1 Service Delivery and Operations

Your information is essential for keeping your account active, processing transactions, providing game access, and managing deposits and withdrawals correctly via bKash, Nagad, Rocket, Upay, and bank transfer.

3.2 Identity Verification and Security

Identity verification through the KYC (Know Your Customer) process is carried out on the hela88 platform to prevent fraudulent activity, money laundering, and access by minors. Only those aged 21 or above may open an account on hela88.

3.3 Customer Service Improvement

Our 24/7 live chat support team may access your account information to resolve your issues and answer your questions. This information is used solely for the purpose of providing support.

3.4 Ensuring Responsible Gaming

By analyzing your gameplay history, hela88 may identify signs of potential addiction and provide assistance when needed. This is part of our responsible gaming policy.

3.5 Fulfilling Legal Obligations

hela88 may be required to provide information in response to lawful requests from government authorities or law enforcement agencies under applicable laws and regulations.

Section 04

Cookies and Tracking Technologies

The hela88 website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your experience on future visits.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your language, theme, and preferences.
• Analytical Cookies: Used to understand site usage patterns and improve services.

You can disable cookies from your browser settings. However, some features of the platform may not work properly as a result.

Section 05

Information Sharing and Third Parties

hela88 never sells, rents, or commercially transfers your personal information to third parties. However, specific information may be shared in the limited circumstances below:

5.1 Service Provider Partners

Only the information necessary to carry out services is shared with payment processors (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi), and technology service providers. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

hela88 may be required to disclose information under court orders, government directives, or applicable law. In such cases, we will provide only the minimum information necessary.

5.3 Business Changes

If there is any change in the ownership or management of hela88, your information may be transferred to the successor entity. You will be notified in advance in such cases.

Section 06

Data Security Measures

hela88 has implemented industry-leading technical and administrative measures to protect your personal information.

That said, no transmission of information over the internet can be guaranteed to be completely secure. We strive to ensure the highest level of protection, but in the event of any data breach, we will notify you within the timeframe specified by law.

Section 07

Data Retention Period

hela88 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:

• Active account data: For the entire duration the account remains active.
• Financial transaction records: A minimum of 5 years as required by legal obligations.
• KYC documents: For a defined period after account closure, as required by applicable law.
• Gameplay logs: Up to 2 years after account closure.
• Technical logs: Generally 90 days.

Once the defined period has passed, information is securely deleted or anonymised.

Section 08

Your Rights

As a hela88 user, you have the following rights over your own information. To exercise any right, contact us through our support channels.

8.1 Right to Access Information

You may request at any time what information hela88 holds about you. We will generally respond within 30 business days.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Providing accurate information is your responsibility and is also important for the security of the platform.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, information retained due to legal obligations falls outside the scope of this right.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications. In that case, we will no longer use your information for that purpose.

8.5 Right to Close Your Account

You may close your hela88 account at any time. Even after account closure, some information will be retained for a defined period for legal reasons.

Section 09

Protection of Minors

hela88 strictly prohibits anyone under the age of 21 from registering or playing games. We never knowingly collect information from minors.

Date of birth is collected at registration and age verification is mandatory during the KYC process. If any account holder is found to be under 21, that account will be closed immediately and the associated information will be securely deleted.

Section 10

Policy Changes and Updates

hela88 reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will notify you by the following methods:

• Displaying a notice on the platform
• Sending a notification message to your registered email address
• Updating the "Last Updated" date on this page

Continued use of the platform after any changes will be taken to mean that you have accepted the new policy. We therefore recommend checking this page regularly.

Section 11

Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

We take all privacy-related requests seriously and try to respond as quickly as possible.

hela88's commitment to protecting your information is unwavering. We believe transparency and trustworthiness are the foundation of a reliable platform. Learn more about hela88 on our About Us page, or find answers to common questions on the FAQ page.