🛡️ Safe and Responsible Gaming

Stay in control of responsible gaming at hela88

hela88 believes gaming should be pure entertainment. We are committed to your protection — through deposit limits, self-exclusion and 24/7 support.

For players aged 21 and above only  |  21+

The six core principles of responsible gaming

Keep these six principles in mind to stay safe on the hela88 platform.

Play for entertainment

See gaming as pure entertainment, not a source of income. Every session on hela88 should be an enjoyable experience — not a stressful one.

Set a budget

Before each session, set a maximum spending limit for yourself. Do not bet money you cannot afford to lose. Set deposit limits to keep yourself protected.

Respect your time limits

Do not play for long stretches without a break. Take regular breaks. Use hela88's time-out feature to manage your session time.

Do not chase losses

Avoid the temptation to bet again to recover money you have lost. The "chasing losses" mindset is one of the main signs of problem gambling.

Use the self-exclusion feature

If you feel gaming is getting out of control, use hela88's Self-Exclusion tool to temporarily close your account for a set period.

Do not hesitate to ask for help

If you are experiencing difficulties, speak in Bengali with hela88's 24/7 live chat. Our trained team is always by your side.

Safe gaming tools

hela88 makes the mental and financial well-being of every member its top priority. To that end, we provide several practical tools that you can use at any time.

  • Deposit Limit: Set your own maximum daily, weekly or monthly deposit amount. Lowering the limit takes effect immediately; increasing it takes effect after a 72-hour cooling-off period.
  • Time-Out: Temporarily deactivate your account for 24 hours up to 30 days. During this period you will not be able to log in or place bets.
  • Self-Exclusion: Close your account for a fixed period of 1 month to 5 years. Do not attempt to open a new account during self-exclusion.
  • Bet Limit: Set a maximum amount per bet to reduce financial risk.
  • Loss Limit: Decide in advance the maximum amount you can lose within a given period.
  • Reality Check Reminder: Pop-up notifications are sent at regular intervals to remind you how long you have been playing and how much you have spent.
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Please note: Gambling is for players aged 21 and above only. Minors are strictly prohibited from using the hela88 platform. If there is any doubt about age verification, hela88 reserves the right to verify an account at any time.

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Important: All of the tools above can be accessed by logging into your hela88 account and going to the "Account Settings" section. Contact 24/7 live chat for any assistance.

Warning signs of problem gambling

If you notice any of the signs below in yourself or someone close to you, seek help without delay.

Financial warning signs

  • Spending money meant for essential expenses (rent, food, bills) on gambling
  • Borrowing money or selling assets to gamble
  • Spending money in secret or lying to family members
  • Repeatedly placing bets to try to recover lost money

Behavioural warning signs

  • Feeling restless, irritable or anxious when not playing
  • Withdrawing from family and friends
  • Losing focus at work or in studies
  • Repeatedly failing to stop playing despite trying

Remember: Problem gambling is a treatable condition. Do not blame yourself — asking for help is the first step of courage. hela88 is here for you.

21+ Age Verification and Minor Protection

hela88 strictly does not allow anyone under 21 to use its gaming services. Age is verified at account registration and you may be asked to submit an ID document if required.

If there are minors in your household, make sure they cannot access your hela88 account. Use PIN locks, password managers and parental control software on your computer or mobile device.

Identity verification

You may be required to submit a national ID card or passport during account verification.

Device protection

Keep your phone or computer protected with a PIN or password so children cannot access the account.

Strong password

Do not share your hela88 account password with anyone.

Parental controls

Use parental control apps to limit your children's internet access.

How to activate self-exclusion

Activating self-exclusion on hela88 is very straightforward. Follow the steps below:

1

Log in to your account

Go to your hela88 account and click the profile icon in the top right corner.

2

Go to Account Settings

In "Account Settings", look for the "Responsible Gaming" section.

3

Choose the tool you need

Select whichever you need — deposit limit, time-out or self-exclusion — and set the duration.

4

Confirm

Confirm your decision. It will take effect immediately and a confirmation will be sent to your email.

5

Get support

For any issues, contact us via 24/7 live chat or email.

Responsible gaming checklist

Ask yourself these questions before every gaming session:

  • Am I playing purely for entertainment, or to escape financial stress?
  • What budget have I set for today's session?
  • Can I stop at any time of my own free will?
  • Am I hiding this gaming from my family or friends?
  • Is my mental state healthy (no alcohol, fatigue or stress)?
  • Am I playing without using money set aside for essential expenses?
  • What is the maximum amount of time I should play today?

If the answer to any of the questions above makes you uncomfortable, use hela88's responsible gaming tools today or contact our live chat directly.

Support and contact

hela88's dedicated team is always ready for any questions or assistance regarding responsible gaming.

24/7 Live Chat

Speak to us directly in Bengali. Our trained support team is available for you any time of the day, seven days a week. Speak with full confidentiality on any responsible gaming matter.

Online now

Email support

Contact us by email to describe your issue in detail or to request self-exclusion. Our team will get back to you as soon as possible.

[email protected]

Frequently Asked Questions

Answers to frequently asked questions about responsible gaming.

After logging into your hela88 account, go to the "Profile Settings" or "Account Settings" section and look for the "Responsible Gaming" option. From there you can activate deposit limits, time-out, self-exclusion and reality check. If you cannot find it, ask our 24/7 live chat.

The self-exclusion period cannot be shortened or cancelled while it is active — this is by design, for your own protection. However, you can extend an existing self-exclusion period if you wish. Once the period ends, your account will not be reactivated automatically — you will need to do it yourself.

Lowering a deposit limit takes effect immediately. However, a request to increase the limit takes effect after a 72-hour cooling-off period. This delay is intentional — to prevent decisions made in the heat of the moment. If you still want to increase the limit after 72 hours, it will then be applied.

Any balance remaining in your account during self-exclusion can be withdrawn. Deposits and bets will not be accepted, but withdrawal of your existing balance may be available in a limited capacity. For details, ask our live chat before activating self-exclusion.

If someone in your family is affected by problem gambling, start by having an open and honest conversation and encourage them to seek professional help. You can contact hela88 live chat to find out about third-party exclusion options. Rest assured, we will help while keeping all personal information confidential.

A date of birth is required at account registration and hela88 automatically rejects registrations from anyone under 21. For large deposits or withdrawals, you may be asked to verify your identity with a national ID card or passport. If any discrepancy is found, the account may be temporarily suspended.

Play responsibly for entertainment

Enjoy a safe and fun gaming experience at hela88. Welcome to our world of games.

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